MAKE A CAREER MOVE Game Plan

At Mount Airy Casino Resort, we value our employees and are always offering great career opportunities. As a direct reflection of who we are, employees are expected to live up to the high level of standards we set for ourselves, as an industry based on customer satisfaction. We do our best to provide employees with a quality work environment and treat each and every one with respect and care. It's our mission to provide everyone that walks through our doors with the best experience possible, including our employees.

Click on the job listing to view the descriptions and to apply for the position.

 

ADMINISTRATION
Administrative Assistant
Responsible for providing administrative and clerical support to the Director of Security; Composes, types, faxes, files and makes copies of correspondence and documents; Reads, routes and distributes incoming mail; Locates and attaches appropriate files when needed; Answers telephone, schedules appointments, meetings and note taking; Handle PCGB/Casino Confidential player issues; Assists Department Managers and General Manager as necessary; Generates and prepares reports and requests; Order supplies in accordance to budget; Processes PO's, internal documents; Attends meetings as necessary; Proficient computer/PC skills; Possess excellent customer service, organizational, communication and multi-tasking skills; Possess strong interpersonal qualities; Ability to perform basic calculations; ; One to three years admin./office management experience required; Hospitality preferred; Min. 18 yrs. of age; HS Diploma/GED; Must be approved for and maintain a valid PA Non-Gaming  license.
Cage Cashier
Responsible for handling transactions with both internal and external customer involving a variety of cash and cash equivalents. Exchange coins and tickets for cash and to make change for customers as necessary; Assist Slot dept. with payout of jackpots; Balance banks on daily basis; Conduct transactions with guests; Cash personal checks utilizing check guaranteeing service; Maintain, fill and service Ticket Redemption Units; Must be flexible to work varied hours; Knowledge/operational skills of coin counter and currency counters preferred; Must be able to operate office equipment and 10-key calculators; Min. 18 yrs. of age; HS Diploma/GED required; One (1) year retail cashier or money handling and customer service experience preferred; Must be approved for and maintain a PA Gaming License. 

FOOD & BEVERAGE
Banquet House Person - Set Up
Set-up and take down all meeting rooms, banquet space and ballroom areas. Clean and maintain all corridors, event areas, banquet storage areas, elevators and landings and service areas in the banquet facilities ensuring hotel's standards of cleanliness. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Banquet Server
Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards; Greet all guests and take beverage and food orders in a prompt and professional manner; Ensure that wait staff stations are clean and maintained throughout shift; Food service experience with general knowledge of restaurant operations; Carrying or lifting items weighing up to 50 pounds; Handling objects; plates, trays, glasses, etc; Bending, stooping, kneeling; Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor; Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.; May be required to work nights, weekends, and/or holidays. Must be approved for and maintain a valid PA Non-Gaming License.
Barback
Provide excellent service to every customer as well as keep the beverage area clean and stocked at all times;  Responsible for delivery of requisitioned bar supplies (i.e., CO2 canisters, liquor, wine, beer, fruit, glasses, matches, ashtrays, ice, etc.); Position requires extensive physical exertion of the arms, hands and legs, the use of four-wheel carts, ice containers and two-wheel trash containers; Ability to operate the following equipment: Juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, ice tea machines, and other necessary equipment; Min. 18 yrs. or older; HS Diploma/GED required; Previous customer service experience preferred Must be approved for and maintain a valid Non-Gaming license; Must be able to work all shifts, including Overnight shift.
Bartender
Responsible for providing friendly, excellent service while preparing and pouring drinks for customers; prepare drinks with proper portions and ingredients; Collect payment from guests; Ability to operate the following equipment: juice guns, cutting boards, soda guns, Co2 containers; beer taps; Knowledge of operating a cash register; Must be a min. of 18 yrs. of age ; HS Diploma-GED required; Previous customer service experience preferred with min. six months bartending experience. Part-time hours including one weekend day.
Beverage Manager
Job Summary:The Beverage Manager operates exciting beverage environments, which attract and retain Resort guests while contributing to the operational success of the Food and Beverage Department.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards, PA state liquor laws and objectives, and meet the criteria of a AAA Four-Diamond resort.Essential Functions and Responsibilities:1.       Ensure that all beverage products served meet the established specifications and standards.2.       Communicate variances from the established standards to the Director of Food and Beverage.3.       Ensure that the proper levels of service are provided based on forecasted need.4.       Complete the required daily financial tools and reports.5.       Work with Finance to ensure that all revenue is captured and reported in an accurate and relevant manner.6.       Execute and audit beverage inventory and cost control systems and procedures.7.       Prepare all necessary paperwork, order the supplies and equipment needed for an efficient customer oriented operation.8.       Analyze and evaluate beverage department profit and loss statements and make recommendations as to alternate courses of action.9.       With the Director of Food & Beverage, direct the Purchasing Agent in matters pertaining to the purchase of beverages.10.   Solicit guest feedback by direct interaction.11.   Act immediately on any guest complaint to ensure that corrections are made and that 100% Satisfaction Guarantee invocations are made.12.   Maintain a neat, clean, organized, safe and comfortable work environment for employees and guests.13.   Ensure that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair.14.   Ensure that corporate, property and departmental goals are identified and achieved and that positive results are maintained.15.   Monitor budget to ensure that the department runs efficiently in order to achieve established fiscal and performance service delivery.16.   Conduct service education programs, reinforce and lead personnel in the proper performance of their duties. 17.   Manage and supervise all beverage servers on all shifts.18.   Oversee personnel to assure expedient, courteous service to all guests.19.   Develop and implement schedules providing service as required by casino customer activity.20.   Oversee effective recruitment, hiring, training, recognition, coaching, terminations and other personnel related issues.21.   Ensure proper staffing levels in order to provide a high degree of service with minimum labor hours.22.   Communicate regularly with employees and keep them informed on all casino activities and events.23.   Perform payroll duties including submitting timecards/sheets to the Payroll Department in a timely manner and maintaining accurate and up to date attendance records and personnel files.24.   Evaluate employee performance and provide feedback.25.   Monitor budget to ensure that the department runs efficiently in order to achieve established fiscal and performance service delivery.26.   Ensure that staff behavior and appearance are in compliance with established standards.27.   Ensure that all subordinate employees abide by all internal controls, policies, and procedures during all shifts and that the Beverage Department is operated efficiently to ensure overall customer satisfaction for a steady and continuous relationship.28.   Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.  Maintain a professional work environment.29.   Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.30.   Attend all necessary training meetings.31.   Assist in other projects as directed.32.   Duties, responsibilities, requirements and expectations, pertaining to this job are subject to change as needed.  Hours are determined by 24-hour schedule. Qualifications/Requirements:To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ·         Must demonstrate leadership, fairness and sensibility to the customers and employees.·         Must possess ability to instill a sense of pride and personal responsibility in subordinate employees. Education/Experience:1.      Must be a minimum of 18 years of age or older upon employment.2.      High School diploma or equivalent is required.3.      Previous customer service experience preferred.4.      6 years in the field of food and beverage.5.      Minimum of 5 years of management experience.6.      Must be able to evaluate statistical reports and other business reports.7.      Knowledge of all phases of beverage administration, cost control, and familiarity of all beverage services is required.8.      Excellent interpersonal, customer service, communication, coaching, team building and problem solving. Language Skills and Reasoning Ability:1.    Ability to write routine correspondence and to speak effectively to the public, employees and customers.2.    Must possess excellent communication skills.3.    Must have the ability to deal effectively and interact well with the customers and employees.4.    Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud.  When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.·       Must be able to stand, walk, and move through all areas of the casino.·       Maintain physical stamina and proper mental attitude to work under pressure in a fast-faced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Other:·         Must be able to obtain and maintain a Non-Gaming license as required by the Pennsylvania Gaming Control Board.·         Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or supervisors.·         Reading and writing abilities are utilized often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff, or when monitoring inventory.·         Mathematical skills, including basic math, percentages, quantities, and variances are used frequently. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.May be required to work nights, weekends, and/or holidays.
Beverage Shift Manager
The Beverage Shift Manager is responsible for all Beverage operations for their shift.  Monitor and ensure quality and efficiency of all aspects of the beverage department and property.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.
Buffet - Food Server
Provide fast and courteous service of food and beverages to guests in a fast-paced environment and ensure quality of food and beverage presentation per established standards; Greet all guests, take food orders in a prompt and professional manner and promote beverage sales. Ensure that wait staff stations are clean and maintained throughout shift; Six (6) months food service experience with general knowledge of restaurant operations; Carrying or lifting items weighing up to 50 pounds; Handling objects; plates, trays, glasses, etc; Bending, stooping, kneeling; Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor; Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.; May be required to work nights, weekends, and/or holidays. HS Diploma/GED required. Must be a minimum of 18 years of age.
Buffet Supervisor
Assist in managing all aspects of the assigned Restaurant Outlet on a daily basis and coordinate special events; Ensure compliance with standards of service and operating procedures. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.
Cocktail Server
Responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders; Responsible for taking beverage orders and serving complimentary beverages to guests, slot and pit areas; Position requires ability to interact with the public, speak English clearly and remember details; Physical exertion in the way of walking, standing, turning, bending, lifting and carrying is also required; Must have outgoing, friendly personality and a cheerful accommodating disposition; Min. 18 years of age; HS Diploma/GED required; Six (6) months revious food and beverage experience required; Must be approved for and maintain a valid PA Non-Gaming license. Open schedule with availability to work days/nights/weekends and holidays. 
Cook (all levels)
Responsible for all kitchen operations; Prepares and produces menu items to recipe standards in a quick and efficient manner; Assist with employee training and scheduling; Knowledge of all meats, grading and cuts; HS D Diploma-GED required; Previous culinary experience with line cook  experience required. Degree or certificate in culinary arts preferred.
Cook (all levels) - Cook Golf
Responsible for all kitchen operations; Prepares and produces menu items to recipe standards in a quick and efficient manner; Knowledge of all meats, grading and cuts; HS Diploma/GED required; Previous culinary experience with minimum one year or more and/or line cook  experience required. Degree or certificate in culinary arts preferred. Must be available weekends/holidays.
Culinary Outlet Supervisor - Jr. Sous Chef
Supervises all area of responsibility throughout all food outlets, execution of food standards; including preparation, cost control and presentation of food items.  Inspects food quality indicators, and time control requirements.KEY DUTIES: Executes food standards, including preparation, cost control and presentation of food. Inspects food quality indicators and time control requirements of all employees.Maintain a clean kitchen by cleaning all work surfaces used in food preparation on an ongoing basis.Supervise area of responsibility.Performs as a team member with cooks, dishwashers, supervisors, and pertinent Culinary Associates in producing a smoothly and efficiently run operation on a scheduled shift.Develops and follows all recipes and control procedures.Assists in all areas of food production as needed.Responsible for food cost and portion control.Responsible for scheduling and labor cost control.Responsible for maintaining a clean and sanitary area at all times in full accordance with State Health Regulations.Preparation of weekly departmental schedules and labor controlMaintain a clean, neat and well-organized work area, including but not limited to reach-ins, walk-ins and counters. Report all unsafe or malfunctioning equipment to supervisor.May maintain supplies and equipment (trays, china, silver and condiments) for service at the station areas.Advice supervisor of low inventory items and problems related to equipment, food quality, portions, etc.Perform receiving and inventory duties as specified by supervisor; stocks supplies as requested.Assist cooks and stewards during peak activity periods.Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Catering, Banquets, Outlets, Maintenance, and Guest Services. May assist with other duties as needed.QUALIFICATIONS AND REQUIREMENTS:Minimum: Basic reading, writing and math skills three years of food preparation and supervisory experience.This job requires ability to perform the following:Carrying or lifting items weighing up to 50 poundsStanding up and moving about the kitchenCommunicating with other peopleHandling food, objects, products and utensilsHandling hot and cold itemsBending, stooping, kneelingOther: Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or supervisors.          Reading and writing abilities are utilized often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff, or when monitoring inventory.Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.Required to work nights, weekends, and/or holidays.
Day Night Beverage Shift Manager Casino GET WET Ultra Pool
Strong beverage knowledge preferred. Qualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition; and must demonstrate leadership, fairness and sensibility to the customers and employees.  Must possess ability to instill a sense of pride and personal responsibility in subordinate employees; Responsibilities include managing the daily operations within on Casino floor and GET WET Ultra Pool while effectively monitoring and ensuring quality and efficiency of all operational demands and business volumes, including but not limited to customer service, scheduling, inventory, payroll/attendance, employee relations, etc.; Ensures GET WET Ultra Pool is operated in full compliance with applicable liquor regulations; Must be a minimum of 21 years of age or older upon employment; High School diploma or equivalent is required; Must present a well-groomed appearance. Previous customer service experience required with 3-5 years in the field of food and beverage and front-line customer service. Previous Pool/Special Event Venue experience highly preferred; Previous supervisory/management experience highly preferred; Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts.
Fine Dining Host Hostess Bistecca by Il Mulino Restaurant
Immediately greets and seats guests with a smile and initiates the execution of the “great service experience”; Creates and ensures a fun-filled, entertaining and exciting environment in a fine dining restaurant where the flawless delivery and execution of service excellence is paramount; move gracefully and efficiently in dining room while maintaining food and beverage presentation per established standards Perform “satisfaction checks”  and oversees bus person duties; Maintains knowledge of all menu items;  Exhibit positive, outgoing personality and ability to engage in conversation with guests while waiting to be seated; Min. three years exp. in F & B preferred;  Must be flexible to work  holidays and weekends; Min. 18 years of age; HS Diploma/GED required.
Fine Dining Server Bistecca by Il Mulino Restaurant
One (1) year + fine dining food service experience required with general knowledge of restaurant operations. Knowledge of wines preferred; Provide courteous service of gourmet food and ability to communicate  menu items and beverages; move gracefully and efficiently in dining room while maintaining food and beverage presentation per established standards; Greet all guests and take beverage and food orders in a prompt and professional manner; Ensure that wait staff stations are clean and maintained ;  Carrying or lifting items weighing up to 50 pounds; Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor; Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.; Shifts include nights, weekends, and/or holidays. HS Diploma/GED required.  Minimum 18 years of age.
Food Server
Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards;  Greet all guests and take beverage and food orders in a prompt and professional manner; Ensure that wait staff stations are clean and maintained throughout shift; Food service experience with general knowledge of restaurant operations; Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor; Min. 18 yrs of age; HS Diploma/GED required; Min. six (6) months F &B exp. preferred; Must be required to work nights/ weekends/holidays.
Guy Fieri Food Servers
All shifts. Reliable transportation. 18yrs or older. 1 year experience.
Guy Fieri Kitchen Stewards
All shiftsreliable transportation18yrs or olderno experience needed
Host/Hostess
Job Summary: Immediately greets and seats guests with a smile and initiates the execution of the “great service experience”.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. Essential Functions and Responsibilities: Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication Performs “satisfaction checks” when not seating guests. Oversees duties performed by the Bus Persons to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Mount Airy Casino Resort and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs “station” and “side work” checks, voids checks as directed by policy and assists with administrative duties as assigned. Ensures that all aspect of the assigned outlet contributes to 100% guest satisfaction Demonstrates excellent customer relations skills and ability to market the outlet to the preferred guests.  Promote uniqueness of food and beverage service  Ensures adherence to all Board of Health standards Ability to interact and coordinate work with other departments Has full knowledge and application of employee handbooks Can be flexible of work, shifts and duties, in accordance with business needs. Presents oneself as a credit to Mount Airy Resort Casino and encourages other to do the same.   Qualifications/Requirements   To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Two Year College degree required in related hospitality field or equivalent experience. Minimum 3 years food and beverage management equivalent with extensive experience in a Gourmet Restaurant. Some tableside service knowledge. Some knowledge of wine pouring.   Ability to develop, train and educate staff. Ability to work as a team member. Ability to produce best demonstrated practices and results to be used company wide.   Education/Experience: Must be a minimum of 18 years of age or older upon employment.Must have limited Info-Genesis or Micros experience and some degree of food production experience. High school diploma or its equivalency required.Previous customer service experience preferred. Language Skills and Reasoning Ability: Must possess excellent communication skills. Ability to write routine correspondence and to speak effectively to the public, employees and customers.Must have the ability to deal effectively and interact well with the customers and employees.Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.   Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted. Must be able to stand, walk, and move through all areas of the casino.Must be able to lift at least 20 lbs. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.   Other: Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.Work nights, weekends, holidays, and special promotions as required.Employment is contingent upon a favorable outcome of a background investigation, drug screening, and prior work experience. ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods.Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.  
Pool Attendant
Qualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition while providing exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Responsibilities include cleaning and maintaining the appearance of pool area and to enhance environment for creating an excellent time and ensuring safety of all guests, i.e. ensuring the pool deck is clean and slip resistant; sweeping, picking up trash and wiping all furniture, maintaining towels, changing/emptying ash trays and garbage cans regularly, etc.; Must be a minimum of 18 years of age or older upon employment; High school diploma or its equivalency required with previous customer service experience preferred; Lifeguard, CPR for the professional Rescuer, and First Aid Training/Certification highly preferred; Must present a well-groomed appearance. Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts.
Pool Bartender
Qualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition while providing exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times; Responsibilities include serving and mixing alcoholic and non-alcoholic drinks to guests and servers in accordance to specifications set forth by the Venue in a courteous and timely manner; Must possess complete knowledge of food and beverage including preparation and understand and demonstrate proper liquor, beer and wine service; Must maintain awareness of all state laws pertaining to the sale and service of alcoholic beverages as well as staff privileges and responsibilities; Responsible for cash handling; Must be a minimum of 18 years of age or older upon employment; High school diploma or its equivalency required with previous customer service experience preferred; Previous Serving, Bartending experience required with a minimum two years experience highly preferred; Must present a well-groomed appearance. Must be teamwork oriented; Cash Handling, and/or Infogenesis experience preferred. Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts. *Bring pool attire for your audition.
Pool Server
Qualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition while providing exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times;  Responsibilities include providing fast, friendly and courteous service to the guests, especially ensuring tables are set, serviced and re-set in a timely manner; Efficiently serving food and beverages following the service sequence standards of Mount Airy Casino Resort  and cleaning all areas, including sweeping and picking up trash, towels and wiping all tables in & outside of your assigned station. Must possess’ complete knowledge of food and beverage including preparation and understand and demonstrate proper liquor, beer and wine service; Must maintain awareness of all state laws pertaining to the sale and service of alcoholic beverages;  Must be a minimum of 18 years of age or older upon employment; High school diploma or its equivalency required with previous customer service experience preferred; Previous Serving, Bartending experience required with a minimum two years experience highly preferred; Must present a well-groomed appearance. Must be teamwork oriented; Cash Handling, and/or Infogenesis experience preferred. Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts. *Bring pool attire for your audition. 
Steward
Clean and sanitize  plateware, silverware, glassware, pots & pans, utensils , equipment and work area in a timely manner; Carrying or lifting items weighing up to 75 pounds; Standing up and moving about the kitchen or other designated areas; Handling, objects, products, chemicals, cleaning supplies and utensils; Bending, stooping, kneeling; Varying shifts; Min. 18 yrs of age; HS Diploma-GED required.  Must be available from 6pm-2am. or 8pm-4am.
Supervisor Manager- Lucky 8 Noodle and Sushi Bar
Responsible for the effective and efficient operation of the outlet and restaurant staff; Ability to understand budgets and reports, a plus; Must be computer literate, including knowledge of all Microsoft office applications as well as restaurant POS systems; Customer service experience is a must, preferably in a fast-casual restaurant setting. Sushi experience preferred, but not mandatory.  Bi-lingual in Chinese is helpful, but not mandatory. Fluent in English -reading and writing required.Associates degree preferred; Min. 2-3 yrs. in the field of food and beverage; supervisory experience preferred but willing to train the right person. Must be able to work nights, weekends and holidays.  Pay commensurate with experience, room to grow, full benefits available.  
Sushi/Wok Cook- Lucky 8 Noodle and Sushi Bar
-  At least one year of sushi preparation experience.-  Knowledge of sushi, including preparation, ingredients, knife skills and the overall style.-  Knowledge of food safety procedures a must.  Serv-Safe certification preferred.-  A commitment to learn the style of our hotel/ restaurant.-  The ability to learn and execute new techniques.-  Must have the ability to work under pressure within a fast paced atmosphere.-  The ability to speak Japanese and/ or Chinese is a plus- Fluent English is required.Creative freedom will be offered to the right candidate.  This is a place where you can show off your talent and create specials daily.-  Pay commensurate with experience, room to grow, full benefits.-  Must have reliable transportation.-  A commitment to the restaurant is needed.  We are very warm and welcoming.  We have very high standards and are seeking a select few individuals to come join us.

NON-MANAGEMENT
Count Room Clerk P/T SHIFT BEGINS AT 4:00 AM
 This position requires a person to be in at 4:00 AM.  Only serious applicants please.Responsible for actively participating in the Slot drop,counting and verifying all gaming revenue;  Perform the collection and count of soft drop for slot machines with the focus on accuracy; Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions; Report any discrepancies to the Income Audit Department; Responsible for operating cash counting equipment; Hours are determined by 24-hour schedule; Min. 18 yrs. of age; HS Diploma/GED required; Previous cash handling experience preferred; Part- time hours;  Adept with mechanical devices preferred. Must  be approved for and maintain a PA Gaming license. Must be available 4AM - 12PM

RESORT OPERATIONS
Cash Services Representative
THIS IS NOT A MACR POSITION.  CONTACT INFO BELOW:Contact for position: email: joe.franklin@cashservicecenters.com  call: 504-214-2461Essential Duties and Responsibilities:Maintains and reconciles a cash drawer, and secures cash, checks, forms, and other related inventory.Consistently provides prompt, friendly and courteous service to guests, maintains constant awareness of services offered by Cash Service Centers.Ensures security is maintained of cash drawer and all monetary instruments.Cashes checks for guests in accordance with established procedures.Performs cash advances in accordance with established procedures.Exchanges cash for guests in adherence with established procedures.Operates a 10-key calculator.Performs bank paperwork/deposits and transfers funds with casino Main Bank.Performs all other duties as assigned.
Director of Hotel Sales
Responsible for maximizing the occupancy and the average daily rate of the hotel, in addition to 5500 sq. ft. convention space sales, while upholding excellent guest service and accommodations to all guests; Assists the Executive VP and General Manager in the development and implementation of annual hotel sales and plan; Creates awareness of hotel in civic, social and business community; Attracts, retains, trains, and motivates a diverse sales force; Responsible for the development of online and offline sales strategy; Must be a minimum of 18 yrs. of age upon employment; Bachelor’s Degree preferred; five plus (5+) years of Hotel Sales experience required in an upscale full-service four star property;  Must have a demonstrated track record of sales and Rev Par growth specifically in the northern New Jersey and Pennsylvania market; Must be able to actively solicit, sell and book business and must be able to think outside the box. Proficient computer/PC skills, including Microsoft Office; Must be an energetic and creative sales pro.
EVS Attendant
The Environmental Services (EVS) Public Area Attendant is responsible for highest level cleanliness of all public and administrative areas, including the casino during the assigned shift, ensuring superior service to all patrons and guests of the Hotel/Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Candidates must possess excellent customer service and communication skills.  One year of EVS cleaning experience preferred.
Front Desk Agent Part Time/Full Time
The Front Desk Agent is responsible for providing hospitality through greeting and welcoming guests and assisting guests in a friendly and courteous manner while performing check in and checkout processes, ensuring superior service to all guests and patrons of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Front Desk Lead-Part Time
Position Overview: The Front Office Lead is responsible for the operation and supervision of Front Desk, and Bell Station during an assigned shift, ensuring superior service to all patrons and guests of the Hotel/Casino.  The Front Desk Lead will assist the staff as necessary to facilitate the handling of guest interactions efficiently and professionally.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.   Essential Job Functions: Supervises the daily operation of Front Desk and Bell Station, during as assigned shift.Promotes positive guest, employee and public relations at all times.Responsible for the quality, consistency and presentation of all products and services delivered to guests.Always possesses current knowledge of rooms inventory during assigned shift and coordinates and communicates with Guest Reservations/Marketing areas to achieve yielded maximum occupancy levels and average daily rates.Responsible for the coordination of room assignments and ensures all rooms assigned are a clean and vacant status.Communicates and coordinates with all related areas to ensure timely check ins and maximum occupancy.Performs routine room inspections to ensure adherence to standards and quality products.Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries.Complies with and enforces departmental policies, procedures and standards, including comp and revenue controls where appropriate.  Makes recommendations and implements new policies and procedures.Prepares and processes daily reports and handles any exceptions or variances according to established policies and procedures.Handles employee training and schedules employees to meet business demands.Evaluates and addresses employee job performance, providing praise, motivation and counseling appropriately.Investigates, resolves and responds to all guest concerns and issues in a timely and courteous manner.  Acts as a liaison between guests and any affected department to resolve any concerns or issues.  Implements service recovery actions to remedy service failures.  Provides written reports when necessary.Works to accommodate guest requests appropriately, timely and efficiently.Effectively communicates all job/property related and pertinent information to superiors and subordinates.Maintains supplies and keeps areas of responsibility fully stocked.   Adheres to established budget for operating expenses.  Maintains a clean, safe, hazard free and harassment free work environment within the areas of responsibility.Assists in other projects and handles job tasks as deemed appropriate.Attends meetings as necessary.Meets attendance guidelines and adheres to regulatory, departmental and company policies.   Essential Requirements: Must be able to perform each of the essential functions and responsibilities satisfactorily.Must be a minimum 18 years of age or older upon employment.High School Diploma or equivalent required.One to two years of Hospitality/Front Office experience required or an equivalent combination of education and experience.  Casino/Front Office supervisory experience preferred.Proficient computer/PC skills, including Microsoft Office.Possesses excellent customer service, organizational, communication and multi-tasking skills.Strong interpersonal, motivational and leadership qualities.Flexible to work any scheduled shifts and/or days, including weekends and holidays.Ability to perform basic calculations and understand, analyze, interpret and communicate guest or operational data and information to achieve objectives.Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.   ADA Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods.Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.Adequate manual dexterity to operate office equipment and engage in light lifting.   Other Skills/Abilities: Must be able to obtain and maintain a Gaming License as required by the Pennsylvania Gaming Control Board. Must be able to handle exposure to areas where smoking is permitted.Must be able to speak, read, write and understand English.  Must have oral and aural acuity and ability to respond to cues.  
Front Desk Shift Manager
Rresponsible for the operation and supervision of Front Desk, Bell Station, Doorman (in the absence of the Bell Captain), Business Center and Concierge Desk during an assigned shift, ensuring superior service to all patrons and guests of the Hotel/Casino; Assists the staff as necessary to facilitate the handling of guest interactions efficiently and professionally;  Always possesses current knowledge of rooms inventory during assigned shift and coordinates and communicates with Guest Reservations/Marketing areas to achieve yielded maximum occupancy levels and average daily rates; Responsible for the coordination of room assignments and ensures all rooms assigned are a clean and vacant status; Communicates and coordinates with all related areas to ensure timely check ins and maximum occupancy.Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries; Complies with and enforces departmental policies, procedures and standards, including comp and revenue controls where appropriate.  Makes recommendations and implements new policies and procedures; Prepares and processes daily reports and handles any exceptions or variances according to established policies and procedures; Participates in the interview and hiring of employees; Handles employee training and schedules employees to meet business demands; Evaluates and addresses employee job performance, providing praise, motivation and counseling appropriately; handles payroll processes/approvals and departmental expenses ensuring adherence to established budgets; Ensures timely and appropriate issuance of performance appraisals for staff members; Investigates, resolves and responds to all guest concerns and issues in a timely and courteous manner.  Acts as a liaison between guests and any affected department to resolve any concerns or issues.  Implements service recovery actions to remedy service failures.  Provides written reports when necessary;Works to accommodate guest requests appropriately, timely and efficiently; Effectively communicates all job/property related and pertinent information to superiors and subordinates; Maintains supplies and keeps areas of responsibility fully stocked; Must be a minimum 18 years of age or older upon employment; High School Diploma or equivalent required;   One to three years of Hospitality/Front Office supervisory experience required or an equivalent combination of education and experience.  Casino/Front Office supervisory experience preferred; Proficient computer/PC skills, including Microsoft Office; Possesses excellent customer service, organizational, communication and multi-tasking skills; Strong interpersonal, motivational and leadership qualities; Flexible to work any scheduled shifts and/or days, including weekends and holidays; Ability to perform basic calculations and understand, analyze, interpret and communicate guest or operational data and information to achieve objectives; Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.
General Maintenance Mechanic
Responsible for the overall general maintenance, replacement and repairs of all facility/property structures and equipment, including grounds keeping, ensuring superior service to all patrons and guests of the Hotel/Casino;  Will assist tradesman as required to perform duties outside the General Maintenance area, i.e., plumbing, electrical, mechanical, painting, carpentry, etc; Must have knowledge of and the ability to read and understand codes; HS Diploma/GED req.;  One to three years of general maintenance and/or engineering experience required;  Must be ablet to work third (overnight) shifts, including weekends and holidays.
Golf Course Cart Attendant SEASONAL (ON CALL)
Responsible for performing duties required in the daily operations of the golf shop and golf course while ensuring superior service to all patrons and guests of the Hotel/Casino; Performs daily staging, washing and fueling of golf cart fleet; Assists golf patrons with the loading and unloading of golf clubs/bags to and from automobiles and golf carts; Shuttles golf patrons and their golf equipment to and from Hotel with shuttle carts; Min. 18 years of age; HS Diploma/GED required; Possesses excellent customer service skills; Flexible to work any scheduled shifts and/or days, including weekends and holidays Knowledge of golf required.
Golf Course Grounds Staff-Seasonal
Under the direction of the Golf Course Superintendent and the Assistant Golf Course Superintendent, the grounds staff performs routine manual labor involved in golf course maintenance. mow and trim assigned areas with proper equipment and training,  properly rake and maintain sand bunkers, hand water turf and other plant materials as instructed, assist in aerification, verticutting, topdressing, tree and brush removal, and any other practice deemed necessary to promote healthy golf course turf.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.Must be a minimum 18 years of age or older ; Flexible to work any scheduled shifts and/or days, including weekends and holidays. APRIL-OCTOBER
Golf Course Shop Attendant SEASONAL APRIL-OCTOBER
The Golf Shop Attendant is responsible for assisting the PGA Head Golf Professional in the execution of the daily operations of the golf shop while ensuring superior service to all patrons and guests of the Hotel/Casino; Processes customer and golf course retail transactions related to daily golf course play; Assists PGA Head Golf Professional in the scheduling and monitoring of daily golf play; Min. 18 years of age; HS Diploma/GED required; Possesses excellent customer service skills; Flexible to work any scheduled shifts/or days, including weekends and holidays.
Guest Room Attendant
Responsible for the highest level of cleanliness of guest rooms, ensuring superior service to all patrons and guests of the Hotel/Casino; the Guest Room Attendant will conform to all Housekeeping standards; Promote positive guest, employee and public relations at all times; Responsible for the quality, consistency and presentation of all products and services delivered to guests; Replenishes supplies, maintains a clean cart which is fully and neatly stocks with linens and supplies; Service a minimum of 14 guest rooms during a shift;  Responsible for the security of assigned room keys; Must be a min. of  18 yrs. of age; HS Diploma/GED required; One (1) year Hospitality/Housekeeping exp. preferred; Possess excellent customer service and communication skills; Flexible to work any scheduled shifts and/or days, including weekends and holidays. Part-Time.  Must be available to work 4PM - 12 AM
Heavy Porter
The Environmental Services (EVS) Heavy Porter is responsible for highest level cleanliness of all public and administrative areas, including the casino during the assigned shift, ensuring superior service to all patrons and guests of the Hotel-Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Responsible for the heavy cleaning and servicing of public and administrative areas, spa-salon, restaurants rest rooms and casino area and other assigned areas according to established procedures and standards. Promotes positive guest, employee and public relations at all times. Responsible for the quality, consistency and presentation of all products and services. Responsible for the safe and effective handling of heavy duty cleaning equipment such as, but not limited to, shampooers, buffers, burnishers, carpet cleaners and other miscellaneous cleaning equipment. Responsible for the security, cleaning, maintenance and safe storage of all equipment used. Must be able to complete tasks with minimal direction. Must ensure the safe handling of all chemicals and equipment according to manufacturer’s instructions and OSHA regulations. Responsible for the safe and efficient restoration and maintenance of all flooring. Deliver supplies as assigned. Promptly reports any maintenance, equipment, property or guest service problems to supervision. Must ensure the proper posting of signage when necessary. Participates in daily inspections with supervision as necessary. Assists in other projects and handles job tasks as deemed appropriate.
Houseperson
Responsible for the highest level of cleanliness of guest room floor areas and hotel areas as assigned, supports Guest Room Attendants by stocking supplies and equipment and handling all linen processes; Knowledge of OSHA standards and regulations; Operates heavy duty equipment including shampooers; Min. 18 yrs. of ag; HS Diploma-GED; One year Hospitality-Housekeeping exp. preferred; Flexible to work any scheduled shifts and/or days, including weekends and holidays.
HVAC Mechanic - Refrigeration Experience
Responsible for the overall general maintenance, replacement and repairs of all HVAC facility/property systems; Responsible for the maintenance, replacement and repairs of all HVAC facility/property systems and for completing regular assigned preventive maintenance jobs; Will assist tradesman as required to perform duties outside the General Maintenance area, i.e., plumbing, electrical, mechanical, painting, carpentry, etc; Must have knowledge of and the ability to read and understand codes; HS Diploma/GED required;  One to three years of certified HVAC system maintenance and/or engineering experience required; Flexible to work any scheduled shifts and/or days, including weekends and holidays. Must be able to work in all weather conditions and handle exposure to areas where smoking is permitted. Must have Refrigeration Experience 
Landscape Grounds Staff- SEASONAL APRIL-OCTOBER
Under the direction of the Golf Course Superintendent and Horticulturalist, perform routine, manual labor in maintaining ornamental plantings, grounds, turf areas to include watering, mulching, etc., on the casino and hotel property; Knowledge of landscape maintenance equipment with commercial landscape maintenance experience preferred; Min. 18 yrs. of age; HS Diploma/GED required; Flexible to work any scheduled days.
Plumber - Property Operations
The Property Ops Plumber is responsible for the maintenance and repairs of all plumbing facets in the facility and the property, ensuring superior service to all patrons and guests of the Hotel/Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Responsible for the skilled maintenance and repair of all plumbing facets in the facility and the property. Must have knowledge of all plumbing layout and the ability to read and understand codes. Must be able to sweat copper and troubleshoot problems. Promotes positive guest, employee and public relations at all times. Responsible for the quality, consistency and presentation of all products and services delivered. Strict adherence to policies, procedures, standards and safety regulations.     Ensures security escort in restricted areas. Assists in other projects and handles job tasks as deemed appropriate.  Meets attendance guidelines and adheres to regulatory, departmental and company policies. Must be able to perform each of the essential functions and responsibilities satisfactorily. Must be a minimum 18 years of age or older upon employment. High School Diploma or equivalent required.  NOTE - One to three years of certified plumbing and engineering experience required.   
Receiving Clerk-Part Time, On Call
Responsible for ensuring that all requisitions are completed as prescribed from M ACR’s specifications while following procedures and requirements; Keeps the storeroom/warehouse neat, clean and organized at all times; Reports back to supervisor/manager proper par levels of all products stored ; Min. 18 yrs. of age; HS Diploma/GED required; Min. two years  storeroom/warehouse exp. required; Ability to lift, carry and push goods; Prior inventory experience preferred; Hours are determined by 24-hour schedule.
Seamstress
The Seamstress is responsible for repairing employee uniforms and restaurant and hotel linens.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Valet Attendant
Responsible for the efficient and safe parking and retrieval of guests’ vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino; Must be a minimum 18 years of age or older upon employment; Must possess valid PA Driver’s License with clean driving record for the past three years; One year  valet parking/traffic controller exp. preferred; Must be able to operate all manual and automatic transmission vehicles; Flexible to work any scheduled shifts and/or days, including weekends and holidays; Must be approved for and maintain a valid PA Gaming License .
Valet Dispatch
Responsible for the accurate data entry from valet tickets, receiving and settlement of guest transactions and dispatching of valet tickets for retrieval of vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino; Promotes positive guest, employee and public relations at all times; Must be a min. 18 yrs. of age or older; High School Diploma or equivalent required; Possess excellent customer service and cash handling skills, organizational skills a must; Flexible to work any scheduled shifts and/or days, including weekends and holidays; Must be able to be approved for and maintain a valid Non- Gaming License as required by the Pennsylvania Gaming Control Board.
Wardrobe Attendant
Responsible for keeping employee uniforms in good condition; collects, launders, issues and mends employee uniforms; Assists the seamstress in other tasks, as needed; Must have knowledge of commonly-used concepts, practices, and procedures within the wardrobe department; Instructs new employees in efficient receiving, storage, maintenance and uniform issuance; One to two years of related experience; Hospitality experience preferred; Strong organizational and leadership qualities, interpersonal skills, & computer knowledge. HS Diploma/GED required; Minimum 18 yrs of age; Part-time schedule. 

SECURITY/SURVEILLANCE
Security Officer
VIP -  Must be a min. of 21 years old... Responsible for ensuring the safety of the Casino patrons, Hotel guests, employees of the Company and to protect the assets and property of the company; Ensures compliance with all Federal and State Laws and the Rules and regulations of the Pennsylvania Gaming Control Board; Responds immediately to all incidents, illegal activities or any other emergency situations; Continually monitors their assigned area for safety hazards that could endanger patrons, guests or employees.  Starting rate of pay is $10.00 per hour.   HS Diploma-GED required; Minimum one (1) year work experience.  Must be able to work nights, weekends and holidays as required with occasional travel; Employment is contingent upon a favorable outcome of a background investigation and drug screening; Must be approved for and maintain a PA Gaming License.
Surveillance Agent
Responsible for operating all surveillance computer equipment; Monitors all areas of the property and closely observes a target game, staff member or customer; Reports improper activity or disturbances to supervisor or security team for further investigation; Ensures compliance with gaming requirements set by state gaming authority and local law enforcement; Safeguards the assets of the organization; Assists the Surveillance Shift Manager in organizing routine random surveillances as required; Works closely with the Security Department to prevent the loss or damage of company assets; HS Diploma/GED required; Minimum two (2) years related experience preferred; Performs a variety of tasks as determined by the Surveillance Shift Manager; Minimum  21 years of age; Must maintain a valid PA Gaming License. Able to work nights, weekends and holidays as required.

SLOT OPERATIONS
Slot Attendant - Part Time Seasonal
Responsible to provide outstanding customer service; responding to customer needs including but not limited to, hand pay jackpots, minor machine repairs and replenishing ticket voucher paper; Maintains a constant presence on the slot floor looking for and responding to guests that require assistance with slot machines; Provides courteous and helpful information to guests and to their complaints in a considerate, professional and positive manner; Refills ticket printers with voucher paper; Makes minor repairs on slot machines; Maintains security of keys, radio and pagers issued to them; Creates player cards; Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies; Min. one (1) year work experience with flexible work schedule; Min. 18 years of age or older upon employment; HS Diploma/GED required; Previous customer service experience preferred; Must have ability to deal affectively and interact well with customers and employees; Must be approved for and maintain a valid PA Gaming License. 

TABLE GAME OPERATIONS
Experienced and or Certified Table Games Dealers
(Mt Airy has positions open for Dealers with experience and/or Dealers with Certified Training from an accredited gaming school. All serious applicants are welcome to apply.  The process will involve an interview and table game audition. These positions are "On Call-Part time." )Responsible for the protection and integrity of the  games being dealt; Conducts the games in accordance with MACR policies and procedures and regulations of PGCB; Handling player transactions and notifying Floor Supervisor or Pit Manager of any irregularities; Responsible for maintaining a professional, friendly and courteous atmosphere providing the guest with a pleasant gaming experience; Excellent customer service and communication skills required. One (1) year experience as a casino dealer within the last five (5) years and certified in two (2) core games (Craps, Blackjack, Roulette and/or Baccarat) required.  Must be able to obtain and maintain a gaming license from the PGCB. Please indicate core games certifications held under the Special Skills section.