MAKE A CAREER MOVE Game Plan

At Mount Airy Casino Resort, we value our employees and are always offering great career opportunities. As a direct reflection of who we are, employees are expected to live up to the high level of standards we set for ourselves, as an industry based on customer satisfaction. We do our best to provide employees with a quality work environment and treat each and every one with respect and care. It's our mission to provide everyone that walks through our doors with the best experience possible, including our employees.

Click on the job listing to view the descriptions and to apply for the position.

 

ADMINISTRATION
Director of Hotel Operations
Position Overview:Responsible for the overall efficient management and direction of all hotel services and applicable staff, including, but not limited to:  Front Desk; Housekeeping; Bell/Door; and PBX, while maximizing room revenue and occupancy, controlling expenses and ensuring all services and productivity standards are consistently met to provide an exceptional guest experience; All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.  Essential Job Functions: ·         Plans and manages the daily operation and staff of the Front Desk, Bell Station, Doorman, Business Center and Concierge Desk, and PBX ensuring consistent application of service standards.·         Ability to issue complimentaries in accordance with the approved comp matrix.·         Promotes positive guest, employee and public relations at all times.·         Responsible for the quality, consistency and presentation of all products and services delivered to guests.·         Responsible for maintaining a current knowledge of rooms inventory and coordinates and communicates with Guest Reservations/Marketing areas to achieve yielded maximum occupancy levels and average daily rates.  Stays abreast of current room/hotel status while off duty.·         Coordinates and communicates with Guest Services/Marketing areas to achieve yielded maximum occupancy levels.·         Reviews system reports to ensure adherence to procedures and makes recommendations to optimize yield management. ·         Performs routine room inspections to ensure adherence to standards and quality products.·         Develops, implements and enforces departmental policies, procedures and standards, including revenue controls where appropriate.  Sets departmental goals, objectives and guidelines.·         Develops and implements training programs to encompass general information, system/PC software use, policies and procedures and service standards.·         Coordinates efforts and communicates information with all related departments to ensure effective guest service and internal service.  Fosters good working relationships with internal areas.·         Investigates and resolves all guest complaints and concerns.  Responds to all guests’ concerns, complaints or incidents in a timely and courteous manner.  Acts as a liaison between guests and any affected department to resolve any concerns or issues.  Implements service recovery actions to remedy service failures.·         Effectively communicates all job/property related and pertinent information to superiors and subordinates.   Promptly communicates any concerns and issues to management.·         Prepares budgets and detailed financial hotel reports.  Ensures adherence to budgets.·         Interviews, hires and schedules staff to maintain appropriate staffing levels according to budgeted allocations and business needs.·         Evaluates and addresses employee job performance, providing praise, motivation and counseling appropriately.·         Handles payroll processes and departmental expenses, adhering to established budgets.·         Ensures timely and appropriate issuance of performance appraisals for all direct reports and subordinates.·         Maintains a clean, safe, hazard and harassment free work environment.·         Assists in other projects and handles job tasks as deemed appropriate.·         Attends meetings as necessary.·         Meets attendance guidelines and adheres to regulatory, departmental and company policies. Essential Requirements: ·         Must be able to perform each of the essential functions and responsibilities satisfactorily.·         Must be a minimum 18 years of age or older upon employment.·         High School Diploma or equivalent required.·         Bachelor’s degree from an accredited 4 yr. college or university preferred.·         Minimum of 8 years experience in senior hospitality management.·         Previous experience in a AAA Four Diamond Property.·         Proficient computer/PC skills, including Microsoft Office.·         Strong knowledge of property management system (e.g. LMS) preferred.·         Possesses excellent customer service, organizational, communication and multi-tasking skills.·         Strong interpersonal, motivational and leadership qualities.·         Flexible to work any scheduled shifts and/or days, including weekends and holidays.·         Ability to perform basic calculations and understand, analyze, interpret and communicate guest or operational data and information to achieve objectives.·         Must be able to be approved for and maintain a valid Pennsylvania Gaming License as required by the Pennsylvania Gaming Control Board.

FOOD & BEVERAGE
Banquet Server
Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards; Greet all guests and take beverage and food orders in a prompt and professional manner; Ensure that wait staff stations are clean and maintained throughout shift; Food service experience with general knowledge of restaurant operations; Carrying or lifting items weighing up to 50 pounds; Handling objects; plates, trays, glasses, etc; Bending, stooping, kneeling; Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor; Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.; May be required to work nights, weekends, and/or holidays. Must be approved for and maintain a valid PA Non-Gaming License.
Bartender
Responsible for providing friendly, excellent service while preparing and pouring drinks for customers; prepare drinks with proper portions and ingredients; Collect payment from guests; Ability to operate the following equipment: juice guns, cutting boards, soda guns, Co2 containers; beer taps; Knowledge of operating a cash register; Must be a min. of 18 yrs. of age ; HS Diploma/GED required; Previous customer service experience preferred with min. six months bartending experience. Part-time hours including one weekend day.
Buffet - Food Server
Provide fast and courteous service of food and beverages to guests in a fast-paced environment and ensure quality of food and beverage presentation per established standards; Greet all guests, take food orders in a prompt and professional manner and promote beverage sales. Ensure that wait staff stations are clean and maintained throughout shift; Six (6) months food service experience with general knowledge of restaurant operations; Carrying or lifting items weighing up to 50 pounds; Handling objects; plates, trays, glasses, etc; Bending, stooping, kneeling; Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor; Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.; May be required to work nights, weekends, and/or holidays. HS Diploma/GED required. Must be a minimum of 18 years of age.
Cook 1 - Buffet - Saucier
Responsible for all kitchen operations; Prepares and produces menu items to recipe standards in a quick and efficient manner; Assist with employee training and scheduling; Knowledge of all meats, grading and cuts; High school diploma or equivalent, plus minimum three (3) years of culinary experience.  Degree or certificate in culinary arts preferred.
Day Night Beverage Shift Manager Casino GET WET Ultra Pool
Strong beverage knowledge preferred. Qualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition; and must demonstrate leadership, fairness and sensibility to the customers and employees.  Must possess ability to instill a sense of pride and personal responsibility in subordinate employees; Responsibilities include managing the daily operations within on Casino floor and GET WET Ultra Pool while effectively monitoring and ensuring quality and efficiency of all operational demands and business volumes, including but not limited to customer service, scheduling, inventory, payroll/attendance, employee relations, etc.; Ensures GET WET Ultra Pool is operated in full compliance with applicable liquor regulations; Must be a minimum of 21 years of age or older upon employment; High School diploma or equivalent is required; Must present a well-groomed appearance. Previous customer service experience required with 3-5 years in the field of food and beverage and front-line customer service. Previous Pool/Special Event Venue experience highly preferred; Previous supervisory/management experience highly preferred; Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts.
Dining Room Attendant
Stocks and maintains the inventory in the dining room to enable Buffet Beverage Servers to service guests; Separate dirty china, glassware and silver to deliver to kitchen for cleaning;  Remove soiled dishware from dining room and deliver to the dish room;  Retrieve clean flatware, china and glasses from dish room for restocking in dining room;  Clean, clear and set tables according to established service standards; Perform set-up and closing side work as assigned by manager, i.e., folding napkins, restocking service station areas, condiments, etc.; Min. six (6) months F &B exp. preferred; Must be able to work weekends/holidays; Min.  18 years of age; HS Diploma/GED required.
F&B Outlets Manager
job summary:The Food & Beverage Outlets Manager is responsible for managing and overseeing all aspects of the administration and daily operations of the Food and Beverage department.  The Food & Beverage Outlets Manager will perform all duties within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. Essential Functions and Responsibilities:1.       Responsible for directing and supervising the Buffet Manager & Supervisor, Beverage Shift Manager, Office Administrator, Golf F&B Supervisor, Pool Manager, Noodle Bar Supervisor and Banquet Manager as well as all Food and Beverage employees.2.       Manages Special F&B Events such as Outdoor Concerts, Golf Tournaments and Player Development Parties3.       Recommends new venue ideas and staffing levels.4.       Monitor the budget to ensure that the department runs efficiently in order to achieve established fiscal and performance goals.5.       Conduct regular cover count, check average, food and beverage costs and projection analysis to maximize profitability.6.       Assist in the development and implementation of the Food and Beverage Policies and Procedures. Assist in developing departmental procedure manuals and ensure proper documentation and storage of all relevant materials.7.       Responsible for the development and implementation of training programs for all areas of the Food and Beverage department.8.       Oversee effective recruitment, hiring, training, recognition, coaching, terminations and other personnel related issues.9.       Establish management objectives, evaluate employee performance and provide feedback in order to ensure that objectives are met.10.   Communicate regularly with managers and keep them informed on all casino and Food and Beverage activities and events.  Communicate regularly with employees and keep them informed on all casino activities and events. 11.   Ensure proper staffing levels and work schedules in order to provide a high level of service with minimum labor hours.12.   Responsible for settling all disputes with customers, employees and supervisors.13.   Cooperate with the Pennsylvania Gaming Commission to ensure proper compliance with all rules and regulations of the Pennsylvania Gaming Commission.14.   Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors and staff.15.   Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.16.   Attend all necessary training meetings17.   Assist in other projects, as directed.18.   Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24 hour schedule.
Food Server For Lucky 8 Noodle Bar
Buffet - Noodle Bar. Proficient in English and ideally Chinese.  Full-time position. Provide fast and courteous service of food and beverages to guests in a fast-paced environment and ensure quality of food and beverage presentation. Ensure that wait staff stations are clean and maintained throughout shift; Six (6) months food service experience with general knowledge of restaurant operations; May be required to work nights, weekends, and/or holidays. HS Diploma/GED required. Must be a minimum of 18 years of age.
General Cashier Host
Responsible for operating cash register and properly settling checks in F&B outlets; Records all tips collected from credit cards and complimentaries; Provides exceptional customer service; Min.  18 yrs. of age; HS Diploma-GED required; Knowledge of cash, credit card and complimentary transactions desired; Previous customer service with a min. of six months F&B exp. preferred; Hours and schedule vary including weekends and holidays.
Pool Attendant
Pool Attendant Qualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition while providing exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Responsibilities include cleaning and maintaining the appearance of pool area and to enhance environment for creating an excellent time and ensuring safety of all guests, i.e. ensuring the pool deck is clean and slip resistant; sweeping, picking up trash and wiping all furniture, maintaining towels, changing/emptying ash trays and garbage cans regularly, etc.; Must be a minimum of 18 years of age or older upon employment; High school diploma or its equivalency required with previous customer service experience preferred; Lifeguard, CPR for the professional Rescuer, and First Aid Training/Certification highly preferred; Must present a well-groomed appearance. Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts.
Pool Bartender
Pool BartenderQualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition while providing exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times; Responsibilities include serving and mixing alcoholic and non-alcoholic drinks to guests and servers in accordance to specifications set forth by the Venue in a courteous and timely manner; Must possess complete knowledge of food and beverage including preparation and understand and demonstrate proper liquor, beer and wine service; Must maintain awareness of all state laws pertaining to the sale and service of alcoholic beverages as well as staff privileges and responsibilities; Responsible for cash handling; Must be a minimum of 18 years of age or older upon employment; High school diploma or its equivalency required with previous customer service experience preferred; Previous Serving, Bartending experience required with a minimum two years experience highly preferred; Must present a well-groomed appearance. Must be teamwork oriented; Cash Handling, and/or Infogenesis experience preferred. Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts. *Bring pool attire for your audition.
Pool Server
Pool ServerQualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition while providing exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times;  Responsibilities include providing fast, friendly and courteous service to the guests, especially ensuring tables are set, serviced and re-set in a timely manner; Efficiently serving food and beverages following the service sequence standards of Mount Airy Casino Resort  and cleaning all areas, including sweeping and picking up trash, towels and wiping all tables in & outside of your assigned station. Must possess’ complete knowledge of food and beverage including preparation and understand and demonstrate proper liquor, beer and wine service; Must maintain awareness of all state laws pertaining to the sale and service of alcoholic beverages;  Must be a minimum of 18 years of age or older upon employment; High school diploma or its equivalency required with previous customer service experience preferred; Previous Serving, Bartending experience required with a minimum two years experience highly preferred; Must present a well-groomed appearance. Must be teamwork oriented; Cash Handling, and/or Infogenesis experience preferred. Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts. *Bring pool attire for your audition. 
Steward
Clean and sanitize  plateware, silverware, glassware, pots & pans, utensils , equipment and work area in a timely manner; Carrying or lifting items weighing up to 75 pounds; Standing up and moving about the kitchen or other designated areas; Handling, objects, products, chemicals, cleaning supplies and utensils; Bending, stooping, kneeling; Varying shifts; Min. 18 yrs of age; HS Diploma/GED required.  Must be available from 6pm-2am. or 8pm-4am.

RESORT OPERATIONS
Cash Services Representative
 THIS IS NOT A MACR POSITION.  CONTACT INFO BELOW:Contact for position: email: joe.franklin@cashservicecenters.com  call: 504-214-2461Essential Duties and Responsibilities:  Maintains and reconciles a cash drawer, and secures cash, checks, forms, and other related inventory.  Consistently provides prompt, friendly and courteous service to guests, maintains constant awareness of services offered by Cash Service Centers.  Ensures security is maintained of cash drawer and all monetary instruments.  Cashes checks for guests in accordance with established procedures.  Performs cash advances in accordance with established procedures.  Exchanges cash for guests in adherence with established procedures.  Operates a 10-key calculator.  Performs bank paperwork/deposits and transfers funds with casino Main Bank.  Performs all other duties as assigned.
EVS Attendant
The Environmental Services (EVS) Public Area Attendant is responsible for highest level cleanliness of all public and administrative areas, including the casino during the assigned shift, ensuring superior service to all patrons and guests of the Hotel/Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Candidates must possess excellent customer service and communication skills.  One year of EVS cleaning experience preferred.
Front Desk Agent On Call Position
The Front Desk Agent is responsible for providing hospitality through greeting and welcoming guests and assisting guests in a friendly and courteous manner while performing check in and checkout processes, ensuring superior service to all guests and patrons of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Guest Room Attendant
Responsible for the highest level of cleanliness of guest rooms, ensuring superior service to all patrons and guests of the Hotel/Casino; the Guest Room Attendant will conform to all Housekeeping standards; Promote positive guest, employee and public relations at all times; Responsible for the quality, consistency and presentation of all products and services delivered to guests; Replenishes supplies, maintains a clean cart which is fully and neatly stocks with linens and supplies; Service a minimum of 14 guest rooms during a shift;  Responsible for the security of assigned room keys; Must be a min. of  18 yrs. of age; HS Diploma/GED required; One (1) year Hospitality/Housekeeping exp. preferred; Possess excellent customer service and communication skills; Flexible to work any scheduled shifts and/or days, including weekends and holidays. Part-Time.  Must be available to work 4PM - 12 AM
Heavy Porter
The Environmental Services (EVS) Heavy Porter is responsible for highest level cleanliness of all public and administrative areas, including the casino during the assigned shift, ensuring superior service to all patrons and guests of the Hotel/Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Responsible for the heavy cleaning and servicing of public and administrative areas, spa/salon, restaurants rest rooms and casino area and other assigned areas according to established procedures and standards. Promotes positive guest, employee and public relations at all times. Responsible for the quality, consistency and presentation of all products and services. Responsible for the safe and effective handling of heavy duty cleaning equipment such as, but not limited to, shampooers, buffers, burnishers, carpet cleaners and other miscellaneous cleaning equipment. Responsible for the security, cleaning, maintenance and safe storage of all equipment used. Must be able to complete tasks with minimal direction. Must ensure the safe handling of all chemicals and equipment according to manufacturer’s instructions and OSHA regulations. Responsible for the safe and efficient restoration and maintenance of all flooring. Deliver supplies as assigned. Promptly reports any maintenance, equipment, property or guest service problems to supervision. Must ensure the proper posting of signage when necessary. Participates in daily inspections with supervision as necessary. Assists in other projects and handles job tasks as deemed appropriate.
Houseperson
Responsible for the highest level of cleanliness of guest room floor areas and hotel areas as assigned, supports Guest Room Attendants by stocking supplies and equipment and handling all linen processes; Knowledge of OSHA standards and regulations; Operates heavy duty equipment including shampooers; Min. 18 yrs. of ag; HS Diploma/GED; One year Hospitality/Housekeeping exp. preferred; Flexible to work any scheduled shifts and/or days, including weekends and holidays.
Valet Attendant
Responsible for the efficient and safe parking and retrieval of guests’ vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino; Must be a minimum 18 years of age or older upon employment; Must possess valid PA Driver’s License with clean driving record for the past three years; One year  valet parking/traffic controller exp. preferred; Must be able to operate all manual and automatic transmission vehicles; Flexible to work any scheduled shifts and/or days, including weekends and holidays; Must be approved for and maintain a valid PA Gaming License .
Valet Dispatch
Responsible for the accurate data entry from valet tickets, receiving and settlement of guest transactions and dispatching of valet tickets for retrieval of vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino; Promotes positive guest, employee and public relations at all times; Must be a min. 18 yrs. of age or older; High School Diploma or equivalent required; Possess excellent customer service and cash handling skills, organizational skills a must; Flexible to work any scheduled shifts and/or days, including weekends and holidays; Must be able to be approved for and maintain a valid Non- Gaming License as required by the Pennsylvania Gaming Control Board.

SECURITY/SURVEILLANCE
Security Officer
Responsible for ensuring the safety of the Casino patrons, Hotel guests, employees of the Company and to protect the assets and property of the company; Ensures compliance with all Federal and State Laws and the Rules and regulations of the Pennsylvania Gaming Control Board; Responds immediately to all incidents, illegal activities or any other emergency situations; Continually monitors their assigned area for safety hazards that could endanger patrons, guests or employees; Must be a min. of 21 yrs.; HS Diploma/GED required; Minimum one (1) year work experience.  Must be able to work nights, weekends and holidays as required with occasional travel; Employment is contingent upon a favorable outcome of a background investigation and drug screening; Must be approved for and maintain a PA Gaming License.

TABLE GAME OPERATIONS
Experienced and or Certified Table Games Dealers
(Mt Airy has positions open for Dealers with experience and/or Dealers with Certified Training from an accredited gaming school. All serious applicants are welcome to apply.  The process will involve an interview and table game audition. These positions are "On Call/Part time." )Responsible for the protection and integrity of the  games being dealt; Conducts the games in accordance with MACR policies and procedures and regulations of PGCB; Handling player transactions and notifying Floor Supervisor or Pit Manager of any irregularities; Responsible for maintaining a professional, friendly and courteous atmosphere providing the guest with a pleasant gaming experience; Excellent customer service and communication skills required. One (1) year experience as a casino dealer within the last five (5) years and certified in two (2) core games (Craps, Blackjack, Roulette and/or Baccarat) required.  Must be able to obtain and maintain a gaming license from the PGCB. Please indicate core games certifications held under the Special Skills section.