MAKE A CAREER MOVE Game Plan

At Mount Airy Casino Resort, we value our employees and are always offering great career opportunities. As a direct reflection of who we are, employees are expected to live up to the high level of standards we set for ourselves, as an industry based on customer satisfaction. We do our best to provide employees with a quality work environment and treat each and every one with respect and care. It's our mission to provide everyone that walks through our doors with the best experience possible, including our employees.

Click on the job listing to view the descriptions and to apply for the position.

 

ADMINISTRATION
A/V Technician
Audio-Visual (A/V) Technician is responsible for maintaining and supporting the audio/visual environment within the Casino Resort.  Plan, setup, and support A/V needs of special events.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Cage Cashier
Responsible for handling transactions with both internal and external customer involving a variety of cash and cash equivalents. Exchange coins and tickets for cash and to make change for customers as necessary; Assist Slot dept. with payout of jackpots; Balance banks on daily basis; Conduct transactions with guests; Cash personal checks utilizing check guaranteeing service; Maintain, fill and service Ticket Redemption Units; Must be flexible to work varied hours; Knowledge/operational skills of coin counter and currency counters preferred; Must be able to operate office equipment and 10-key calculators; Min. 18 yrs. of age; HS Diploma/GED required; One (1) year retail cashier or money handling and customer service experience preferred; Must be approved for and maintain a PA Gaming License. 
Count Room Clerk
Position Overview:The Count Room Clerk is responsible for actively participating in the Slot drop and counting and verifying all gaming revenues.  All duties are to be performed within the guidelines of Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.  Shifts are 4am-noon daily.  Essential Job Functions:·         Perform the collection and count of soft drop for slot machines with the focus on accuracy.·         Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions.  Report any discrepancies to the Income Audit Department.·         Accurately count the drop from Poker and Table Games and reconcile paperwork to the system reports for various transactions.  Report any discrepancies to the Income Audit Department.·         Responsible for operating cash  and coin counting equipment.·         Complete all worksheets and reports accurately and legibly.·         Comply with all cash handling procedures and the Internal Controls specific to the Count Room.·         Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.·         Communicate problems and issues to the Count Room Lead and/or Count Room Manager in a clear, concise and professional manner.·         Attend all necessary meetings.·         Other duties as assigned.·         Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by 24-hour schedule.
IT Technician Level 1
Responsible for operating the company’s computer systems and providing first level PC-Network support; Computer operations would include ensuring all scheduled work is processed successfully during the assigned shift, troubleshooting any problems that may arise and correcting or, when necessary ensure escalation to the proper level within the department; Monitoring all jobs to ensure proper run status and, validate successful completion; Troubleshoot device problems and correct as needed; This would include replacing failing devices and ensuring proper configuration is maintained; Other duties as assigned; Must be a minimum of 18 years of age or older upon employment; Min. 1 yr. computer operations or network support exp.; Must be able to be approved for and maintain a valid Gaming license as required by the PA Gaming Control Board.

FOOD & BEVERAGE
Bartender
Responsible for providing friendly, excellent service while preparing and pouring drinks for customers; prepare drinks with proper portions and ingredients; Collect payment from guests; Ability to operate the following equipment: juice guns, cutting boards, soda guns, Co2 containers; beer taps; Knowledge of operating a cash register; Must be a min. of 18 yrs. of age ; HS Diploma-GED required; Previous customer service experience preferred with min. six months bartending experience. Part-time hours including one weekend day.
Beverage Shift Manager
The Beverage Shift Manager is responsible for all Beverage operations for their shift.  Monitor and ensure quality and efficiency of all aspects of the beverage department and property.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.
Cook (all levels)
Responsible for all kitchen operations; Prepares and produces menu items to recipe standards in a quick and efficient manner; Assist with employee training and scheduling; Knowledge of all meats, grading and cuts; HS D Diploma-GED required; Previous culinary experience with line cook  experience required. Degree or certificate in culinary arts preferred.
Cook - Noodle Bar
Responsible for the fast and clean servicing of all menu items to the restaurant service persons and is responsible for seeing that each order that is sent out is uniform; Controls food production to include: proper cooking methods; proper cooking times and temperatures; insures sanitation, handling and storage of prepared foods and leftovers; Prepare food items according to portion and quality standards specified in recipes; control food usage to minimize waste; Maintain a clean kitchen by cleaning all work surfaces used in food preparation on an ongoing basis; 3-5 yrs. previous cooking exp. required; Previous Noodle Bar exp. highly preferred. Must be fluent in Chinese.
Cook 1 - Buffet - Saucier
Responsible for all kitchen operations; Prepares and produces menu items to recipe standards in a quick and efficient manner; Assist with employee training and scheduling; Knowledge of all meats, grading and cuts; High school diploma or equivalent, plus minimum three (3) years of culinary experience.  Degree or certificate in culinary arts preferred.
Dining Room Attendant
Stocks and maintains the inventory in the dining room to enable Buffet Beverage Servers to service guests; Separate dirty china, glassware and silver to deliver to kitchen for cleaning;  Remove soiled dishware from dining room and deliver to the dish room;  Retrieve clean flatware, china and glasses from dish room for restocking in dining room;  Clean, clear and set tables according to established service standards; Perform set-up and closing side work as assigned by manager, i.e., folding napkins, restocking service station areas, condiments, etc.; Min. six (6) months F &B exp. preferred; Must be able to work weekends/holidays; Min.  18 years of age; HS Diploma/GED required.
Employee Dining Room Attendant
Responsible for the fast and clean servicing of all menu items to the restaurant service persons and is responsible for seeing that each order that is sent out is uniform; Controls food production to include: proper cooking methods; proper cooking times and temperatures; insures sanitation, handling and storage of prepared foods and leftovers; Maintain a clean, neat and well-organized work area; May maintain supplies and equipment (trays, china, silver and condiments) for service at the station areas; one (1 ) year previous F&B experience required. Flexible work schedule - second shift.
Guy Fieri Food Servers
All shifts. Reliable transportation. 18yrs or older. 1 year experience.
Pool Attendant
Qualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition while providing exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Responsibilities include cleaning and maintaining the appearance of pool area and to enhance environment for creating an excellent time and ensuring safety of all guests, i.e. ensuring the pool deck is clean and slip resistant; sweeping, picking up trash and wiping all furniture, maintaining towels, changing/emptying ash trays and garbage cans regularly, etc.; Must be a minimum of 18 years of age or older upon employment; High school diploma or its equivalency required with previous customer service experience preferred; Lifeguard, CPR for the professional Rescuer, and First Aid Training/Certification highly preferred; Must present a well-groomed appearance. Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts.
Pool Bartender
Qualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition while providing exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times; Responsibilities include serving and mixing alcoholic and non-alcoholic drinks to guests and servers in accordance to specifications set forth by the Venue in a courteous and timely manner; Must possess complete knowledge of food and beverage including preparation and understand and demonstrate proper liquor, beer and wine service; Must maintain awareness of all state laws pertaining to the sale and service of alcoholic beverages as well as staff privileges and responsibilities; Responsible for cash handling; Must be a minimum of 18 years of age or older upon employment; High school diploma or its equivalency required with previous customer service experience preferred; Previous Serving, Bartending experience required with a minimum two years experience highly preferred; Must present a well-groomed appearance. Must be teamwork oriented; Cash Handling, and/or Infogenesis experience preferred. Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts. *Bring pool attire for your audition.
Pool Server
Qualified candidate must have outgoing, friendly personality and a cheerful accommodating disposition while providing exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times;  Responsibilities include providing fast, friendly and courteous service to the guests, especially ensuring tables are set, serviced and re-set in a timely manner; Efficiently serving food and beverages following the service sequence standards of Mount Airy Casino Resort  and cleaning all areas, including sweeping and picking up trash, towels and wiping all tables in & outside of your assigned station. Must possess’ complete knowledge of food and beverage including preparation and understand and demonstrate proper liquor, beer and wine service; Must maintain awareness of all state laws pertaining to the sale and service of alcoholic beverages;  Must be a minimum of 18 years of age or older upon employment; High school diploma or its equivalency required with previous customer service experience preferred; Previous Serving, Bartending experience required with a minimum two years experience highly preferred; Must present a well-groomed appearance. Must be teamwork oriented; Cash Handling, and/or Infogenesis experience preferred. Hours are determined by 24-hour schedule. Must be flexible to work a variety of shifts. *Bring pool attire for your audition. 
Steward
Clean and sanitize  plateware, silverware, glassware, pots & pans, utensils , equipment and work area in a timely manner; Carrying or lifting items weighing up to 75 pounds; Standing up and moving about the kitchen or other designated areas; Handling, objects, products, chemicals, cleaning supplies and utensils; Bending, stooping, kneeling; Varying shifts; Min. 18 yrs of age; HS Diploma-GED required.  Must be available from 6pm-2am. or 8pm-4am.
Stewarding Shift Manager
Must be available for all shifts, including nights. Assist the Executive Steward in supervision of day-to-day operations of stewards’ department; Responsible for total maintenance and sanitation in all food production service areas; Ensure all food and beverage outlets have sufficient equipment to perform adequately; Must be a minimum of 18 yrs. of age upon employment; High School diploma/GED required; Previous customer service experience preferred;  Four (4) years in the field of food and beverage; Minimum of two (2) years of management experience.  

NON-MANAGEMENT
Marketing Database Analyst
Responsible for supporting the Marketing Database Manager with all planning and analysis and assist in managing all Marketing databases and lists supporting Marketing programs. Must be able to perform each of the essential functions and responsibilities satisfactorily. Must be a minimum 18 years of age or older upon employment. Knowledge of database technology, systems infrastructures and direct marketing campaigns.Strong technology, communication and project management skills necessary.Experience and proficiency using Microsoft software, as 400 query, access, show case query and website maintenance. Ability to run Queries, reports, forms, imports and exports.Must be able to handle multiple projects and priorities on an on-going basis. Effective team communication and interaction is essential.  Background in database marketing or marketing required. Bachelor’s degree in Marketing, Business, MIS, Math/Statistics or related field preferred. Two or more years experience with database design, list management, and/or programming experience is required.

RESORT OPERATIONS
Bell Person
The Bellperson is responsible for providing hospitality by greeting/welcoming and assisting guests with handling and transporting luggage and personal belongings while ensuring superior service to all guests and patrons of the Hotel/Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Essential Job Functions: ·         Welcomes guests in a friendly and courteous manner, unloads, stores and transports guests’ luggage and personal belongings.  ·         Promotes positive guest, employee and public relations at all times.·         Provides detailed information pertaining to room layout, features, amenities and hotel services to guest upon delivering luggage to rooms.  Offers to provide ice and order any additional room amenities.·         Tags and securely stores guests’ luggage and personal belongings.  ·         Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries.·         Complies with departmental policies, procedures and standards.  ·         Effectively communicates all job/property related and pertinent information to superiors.·         Assists in other projects and handles job tasks as deemed appropriate.·         Attends meetings as necessary.·         Meets attendance guidelines and adheres to regulatory, departmental and company policies.
Cash Services Representative
THIS IS NOT A MACR POSITION.  CONTACT INFO BELOW:Contact for position: email: joe.franklin@cashservicecenters.com  call: 504-214-2461Essential Duties and Responsibilities:Maintains and reconciles a cash drawer, and secures cash, checks, forms, and other related inventory.Consistently provides prompt, friendly and courteous service to guests, maintains constant awareness of services offered by Cash Service Centers.Ensures security is maintained of cash drawer and all monetary instruments.Cashes checks for guests in accordance with established procedures.Performs cash advances in accordance with established procedures.Exchanges cash for guests in adherence with established procedures.Operates a 10-key calculator.Performs bank paperwork/deposits and transfers funds with casino Main Bank.Performs all other duties as assigned.
Chief Engineer
The Chief Engineer is responsible for the management of facilities operations and the functioning of building systems and property maintenance and leading and motivating a team to exceed the goals of the department and property.  A working knowledge of OSHA regulations, HVAC and power generator systems required as well as basic principles related to electrical wiring and plumbing procedures.  Knowledge of maintenance systems in large, complex property and applicable laws and codes required.  Five (5) to Eight (8) years of relevant experience with a minimum, of Five (5) years managing facility maintenance for a high volume property. 
Director of Hotel Sales
Responsible for maximizing the occupancy and the average daily rate of the hotel, in addition to 5500 sq. ft. convention space sales, while upholding excellent guest service and accommodations to all guests; Assists the Executive VP and General Manager in the development and implementation of annual hotel sales and plan; Creates awareness of hotel in civic, social and business community; Attracts, retains, trains, and motivates a diverse sales force; Responsible for the development of online and offline sales strategy; Must be a minimum of 18 yrs. of age upon employment; Bachelor’s Degree preferred; five plus (5+) years of Hotel Sales experience required in an upscale full-service four star property;  Must have a demonstrated track record of sales and Rev Par growth specifically in the northern New Jersey and Pennsylvania market; Must be able to actively solicit, sell and book business and must be able to think outside the box. Proficient computer/PC skills, including Microsoft Office; Must be an energetic and creative sales pro.
EVS Attendant
The Environmental Services (EVS) Public Area Attendant is responsible for highest level cleanliness of all public and administrative areas, including the casino during the assigned shift, ensuring superior service to all patrons and guests of the Hotel/Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Candidates must possess excellent customer service and communication skills.  One year of EVS cleaning experience preferred.
Front Desk Agent On Call Position
The Front Desk Agent is responsible for providing hospitality through greeting and welcoming guests and assisting guests in a friendly and courteous manner while performing check in and checkout processes, ensuring superior service to all guests and patrons of the Hotel/Casino.  All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Guest Room Attendant
Responsible for the highest level of cleanliness of guest rooms, ensuring superior service to all patrons and guests of the Hotel/Casino; the Guest Room Attendant will conform to all Housekeeping standards; Promote positive guest, employee and public relations at all times; Responsible for the quality, consistency and presentation of all products and services delivered to guests; Replenishes supplies, maintains a clean cart which is fully and neatly stocks with linens and supplies; Service a minimum of 14 guest rooms during a shift;  Responsible for the security of assigned room keys; Must be a min. of  18 yrs. of age; HS Diploma/GED required; One (1) year Hospitality/Housekeeping exp. preferred; Possess excellent customer service and communication skills; Flexible to work any scheduled shifts and/or days, including weekends and holidays. Part-Time.  Must be available to work 4PM - 12 AM
Heavy Porter
The Environmental Services (EVS) Heavy Porter is responsible for highest level cleanliness of all public and administrative areas, including the casino during the assigned shift, ensuring superior service to all patrons and guests of the Hotel-Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations. Responsible for the heavy cleaning and servicing of public and administrative areas, spa-salon, restaurants rest rooms and casino area and other assigned areas according to established procedures and standards. Promotes positive guest, employee and public relations at all times. Responsible for the quality, consistency and presentation of all products and services. Responsible for the safe and effective handling of heavy duty cleaning equipment such as, but not limited to, shampooers, buffers, burnishers, carpet cleaners and other miscellaneous cleaning equipment. Responsible for the security, cleaning, maintenance and safe storage of all equipment used. Must be able to complete tasks with minimal direction. Must ensure the safe handling of all chemicals and equipment according to manufacturer’s instructions and OSHA regulations. Responsible for the safe and efficient restoration and maintenance of all flooring. Deliver supplies as assigned. Promptly reports any maintenance, equipment, property or guest service problems to supervision. Must ensure the proper posting of signage when necessary. Participates in daily inspections with supervision as necessary. Assists in other projects and handles job tasks as deemed appropriate.
Linen Houseperson
Responsible for handling, issuing and processing all linens, textiles and supplies and supporting Housekeeping operations, ensuring superior service to all patrons and guests of the Hotel/Casino; Maintains linen and supplies storage facilities in a clean and orderly manner; Prepares, inspects and counts linens and textiles from laundry service;One year of Hospitality/Housekeeping experience preferred; Minimum 18 yrs of age; HS Diploma/GED required.  On-Call Position with availability to work second shift including weekends and holidays.
Valet Attendant
Responsible for the efficient and safe parking and retrieval of guests’ vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino; Must be a minimum 18 years of age or older upon employment; Must possess valid PA Driver’s License with clean driving record for the past three years; One year  valet parking/traffic controller exp. preferred; Must be able to operate all manual and automatic transmission vehicles; Flexible to work any scheduled shifts and/or days, including weekends and holidays; Must be approved for and maintain a valid PA Gaming License .
Valet Dispatch
Responsible for the accurate data entry from valet tickets, receiving and settlement of guest transactions and dispatching of valet tickets for retrieval of vehicles, ensuring superior service to all patrons and guests of the Hotel/Casino; Promotes positive guest, employee and public relations at all times; Must be a min. 18 yrs. of age or older; High School Diploma or equivalent required; Possess excellent customer service and cash handling skills, organizational skills a must; Flexible to work any scheduled shifts and/or days, including weekends and holidays; Must be able to be approved for and maintain a valid Non- Gaming License as required by the Pennsylvania Gaming Control Board.
Wardrobe Attendant (Part Time)
Wardrobe Attendant keeps employee uniforms in good condition; collects, launders, issues and mends employee uniforms.  Additionally, assist the seamstress-tailor and wardrobe manager in other tasks as needed. One to two years of related experience highly preferred and should possess knowledge of commonly-used concepts, practices, and procedures within a wardrobe function.     

SECURITY/SURVEILLANCE
Security Officer
Responsible for ensuring the safety of the Casino patrons, Hotel guests, employees of the Company and to protect the assets and property of the company; Ensures compliance with all Federal and State Laws and the Rules and regulations of the Pennsylvania Gaming Control Board; Responds immediately to all incidents, illegal activities or any other emergency situations; Continually monitors their assigned area for safety hazards that could endanger patrons, guests or employees; Must be a min. of 21 yrs.; HS Diploma-GED required; Minimum one (1) year work experience.  Must be able to work nights, weekends and holidays as required with occasional travel; Employment is contingent upon a favorable outcome of a background investigation and drug screening; Must be approved for and maintain a PA Gaming License.
Surveillance Agent
Responsible for operating all surveillance computer equipment; Monitors all areas of the property and closely observes a target game, staff member or customer; Reports improper activity or disturbances to supervisor or security team for further investigation; Ensures compliance with gaming requirements set by state gaming authority and local law enforcement; Safeguards the assets of the organization; Assists the Surveillance Shift Manager in organizing routine random surveillances as required; Works closely with the Security Department to prevent the loss or damage of company assets; HS Diploma/GED required; Minimum two (2) years related experience preferred; Performs a variety of tasks as determined by the Surveillance Shift Manager; Minimum  21 years of age; Must maintain a valid PA Gaming License. Able to work nights, weekends and holidays as required.

TABLE GAME OPERATIONS
Experienced and or Certified Table Games Dealers
(Mt Airy has positions open for Dealers with experience and/or Dealers with Certified Training from an accredited gaming school. All serious applicants are welcome to apply.  The process will involve an interview and table game audition. These positions are "On Call-Part time." )Responsible for the protection and integrity of the  games being dealt; Conducts the games in accordance with MACR policies and procedures and regulations of PGCB; Handling player transactions and notifying Floor Supervisor or Pit Manager of any irregularities; Responsible for maintaining a professional, friendly and courteous atmosphere providing the guest with a pleasant gaming experience; Excellent customer service and communication skills required. One (1) year experience as a casino dealer within the last five (5) years and certified in two (2) core games (Craps, Blackjack, Roulette and/or Baccarat) required.  Must be able to obtain and maintain a gaming license from the PGCB. Please indicate core games certifications held under the Special Skills section.
Player Development - Asian Host
The Asian Host executes the Asian player marketing strategy to maintain the existing clientele base and increase premium players, their visits and their loyalty. Executes effective player marketing strategies primarily for the Asian market; Promotes, hosts and develops special Asian player events; Tracks, analyzes and handles win and losses to determine “comp-worth"; Develops player relationships to mold gaming loyalty and retention to minimize player defection; Uses player tracking system to analyze player profitability.Generates and analyzes player evaluation reports and maintains player profiles to make cost effective complimentary and amenities decisions; Recruit new Player’s Club card members, explaining the benefits and privileges of using the Players Card. Communicate with players by both telephone and mail on a regular basis; Responds to player concerns and complaints and implements service recovery actions; Provides consistent, prompt and courteous guest service at all times and creates a friendly, comfortable and exciting atmosphere for all our guests.   Must read, write, speak and understand English and Chinese / Korean / Vietnamese. Minimum two (2) years in casino operations.  Two (2) years in player development specifically targeted to Asian Market is a plus. 
Player Development - Executive
The ideal candidate will possess 5-7 years of quantitative Player Development experience in the Casino industry and a proven record of cultivating and maintaining casino players.  The ability to develop and maintain NE Pennsylvania customer following is required.  Working knowledge of player tracking systems and ability to analyze and manage casino players’ “comp-worth” required.  Must be able to obtain and maintain a gaming license from the PGCB.